Getting remote support for your device

When a device problem is hard to describe over the phone, ShotTrack support can look at your device directly. You connect the device on the diagnostics page, enter a one-time code that support reads out to you, and for the length of the session the team can read its health, settings, and files. You approve any change before it happens, and you can end the session at any time.

Start a support session

While on the phone with ShotTrack support, connect your device on the diagnostics page as usual, then click Start a support session in the Support session card.

Enter the code from support

Type the 6-digit code the support person gives you and click Activate. If they sent you a link instead, opening it fills the code in for you.

Keep the page open during the session

Once activated, the banner shows the session status, which device is shared, and how long is left. Keep the page open and the device connected — support can now see your device health and files, and you will be asked to approve any change they make.

The session ends automatically when the timer runs out, when you click End session, or when support closes it. Nothing stays installed and support loses access the moment the session ends.